SMS Alerts Program

1. Program Description

The 10in6 Alerting program sends transactional, event-driven SMS notifications related to monitored equipment events, alarms, downtime alerts, and production exceptions.

This program does not send marketing or promotional messages.

2. Who Receives Messages

SMS notifications are sent only to authorized users of the 10in6 platform who have opted in to receive alerts. Recipients must be associated with an active customer organization and have completed the enrollment process.

3. How Enrollment Works

To enroll in the 10in6 Alerts program:

1. Log in to the 10in6 platform and navigate to your notification settings.
2. Locate the opt-in phone number displayed within the platform.
3. From your mobile device, text the designated opt-in keyword (such as START) to that number.
4. You will receive a confirmation message once enrollment is complete.

Enrollment is not complete until a confirmation message is received. Standard message and data rates may apply.

4. Message Frequency

Message frequency varies depending on monitored equipment activity and system events. You may receive multiple messages per shift during periods of high activity, or no messages at all during normal operation.

5. Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. 10in6 Inc. does not charge for SMS messages, but your carrier's standard messaging rates apply.

6. Opt-Out Instructions

You may opt out of the 10in6 Alerts program at any time by replying STOP to any message you receive.

After you send STOP, you will receive a one-time confirmation message and no further SMS messages will be sent to your number unless you re-enroll.

7. Help Instructions

For assistance with the SMS Alerts program:

• Reply HELP to any message you receive from the program.
• Visit 10in6.com/contact to submit a request.
• Email us at info@10in6.com.

8. Privacy Policy

The collection and use of personal information in connection with this program is governed by the 10in6 Privacy Policy. We do not share your mobile number with third parties for marketing purposes.

9. Terms and Conditions

Use of the 10in6 SMS Alerts program is subject to the 10in6 Terms and Conditions. By enrolling, you agree to those terms.

10. Carriers

Wireless carriers are not liable for delayed or undelivered messages. Supported carriers include, but are not limited to: AT&T, T-Mobile, Verizon, Rogers, Bell, Telus, and other major North American carriers.