Privacy Policy

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

When interacting with the 10in6 platform, diagnostic logs and usage information may be collected to allow us to troubleshoot issues and improve our services.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device Type
• Operating System
• Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information which may include one or more of the following:

• Name
• Email
• Phone/mobile number (including numbers used for operational SMS notifications)

We do not sell personal information or use phone numbers for targeted advertising.

Platform and Operational Data

• Account identifiers (username, role, facility/site, permissions)
• Audit logs (who changed settings, enabled alerts, etc.)
• Notification preferences (email/SMS opt-ins, escalation rules)
• Equipment identifiers and metadata
• Event logs
• Integration data (OPC/ERP interface information, API tokens)

Operational data is stored within customer-controlled environments. 10in6 Inc. acts as the data controller for personal information collected directly through our website, platform user accounts, communications, and SMS notifications. In certain circumstances, 10in6 may process operational or account-related data on behalf of customer organizations in order to provide contracted services. In those cases, 10in6 processes such data in accordance with applicable agreements and customer instructions.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website or within the 10in6 platform:

• Register for an account
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to provide you with our platform's core features and services
• to contact and communicate with you
• to deliver operational alerts and system notifications via email and SMS

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

SMS / Mobile Messaging

Purpose of SMS Notifications

The 10in6 platform provides optional SMS notifications for operational and system alert purposes. These messages relate strictly to monitored equipment events, alarms, production exceptions, and system status updates.

These messages are transactional and event-driven. 10in6 does not send marketing or promotional SMS messages.

Information Collected

When SMS notifications are enabled, 10in6 collects:

• The recipient's mobile phone number
• The date and time of opt-in and opt-out actions
• Messaging consent records
• Message delivery logs

How Consent Is Obtained

Consent to receive SMS notifications is obtained directly from the recipient. To enable SMS alerts, a recipient must send an opt-in keyword (such as START) to a 10in6-designated phone number displayed within the 10in6 platform. After the opt-in message is received, 10in6 sends a confirmation message to complete enrollment. No SMS notifications are sent unless the recipient has completed this opt-in process. Message frequency varies depending on monitored equipment and system activity. Message and data rates may apply.

Opt-Out

Recipients may opt out at any time by replying STOP to any message. Upon receiving a STOP request, SMS notifications will be disabled immediately and a confirmation message will be sent. No further SMS messages will be delivered unless the recipient re-enrolls. For assistance, recipients may reply HELP to any message or contact us at 10in6.com/contact.

Third-Party Messaging Providers

10in6 uses third-party messaging providers, including Twilio, solely to deliver SMS notifications. Mobile phone numbers and consent records are shared only as necessary to provide messaging services and are not used by these providers for marketing purposes.

10in6 does not sell, rent, or share SMS opt-in data or mobile phone numbers for advertising or promotional purposes.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. SMS delivery may involve processing through messaging providers and telecommunications carriers in multiple jurisdictions.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Access to platform data is restricted to authorized personnel who require access to perform their duties, such as support or system maintenance.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children's Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct email marketing to you
• third parties to collect and process data

Personal information used for operational SMS notifications is shared only with messaging service providers for the purpose of delivering those messages and is not shared for advertising or promotional use. Personal information related to your identity will not be sold to any third party.

International Transfers of Personal Information

The personal information we collect is stored and/or processed in Canada, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:

• we will perform those transfers in accordance with the requirements of applicable law; and
• we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. Recipients of SMS notifications may withdraw consent at any time using the opt-out methods described in the SMS / Mobile Messaging section above.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

We use cookies to help improve your experience of our website at https://www.10in6.com/. This cookie policy is part of 10in6 Inc.'s privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don't wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.10in6.com/. In such a case, we may be unable to provide you with some of your desired content and services.

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience's overall website experience. These cookies may be set by the website you're visiting (first-party) or by third-party services. They do not collect personal information about you. We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you're visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you're visiting (first-party) or by third-party services. We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you're visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us: